About Napo

Napo is an exciting and rapidly expanding Insurtech start-up dedicated to revolutionising the pet insurance industry. Our mission is to create innovative, customer-centric and transparent products & services to ensure pet parents can keep their pets happy and healthy. Many see pet insurance as a boring but necessary expense, a safety net against unexpected vet bills. We’re changing that. How? By being about more than just insurance and creating innovative, memorable experiences that our members love and keep coming back to.

The Role

At Napo, we give everyone a platform to do the best work of their careers.

We're looking for a highly skilled, ambitious brand designer to take our branding and communications to the next level. Imagine being the visionary behind the next iconic brand. You must combine creativity with purpose, breathing life and passion into our vision for Napo.

You will:

• Obsess over our brand to make it into a world-class representation of who we are; a brand that our customers love and which fully differentiates us from others in the market
• Combine design, insights and data to explore and push the boundaries of how we communicate our mission, values, proposition and devotion to pets!
• Establish and guard our visual and verbal identity, systematically providing expertise and guidance when required
• Work closely with the product team to ensure consistent and optimal brand representation in the experiences we create
• Create amazing brand assets for all touchpoints that illicit an emotional response and foster trust and recognition from customers and stakeholders alike
• Own end-to-end story telling for events and ad campaigns
• Team up with our product designer, pushing each other to grow and influencing the design culture at Napo

What we're looking for

• Someone with experience developing a successful brand
• Someone who is proactive and curious, with a willingness to explore, learn and experiment
• Someone with a keen interest in designing both online and offline experiences.
• Print design experience is essential, event design experience is a big plus!
• Start-up experience is highly beneficial
• Being a cat and/or dog lover is essential!

Skills you need to have

• A strong grasp of design principles such as composition, typography, colour theory, rules of proximity, balance, proportion, hierarchy
• Expert ability to translate brand essence, values and objectives into a visual and emotional design language
• A love of storytelling, an attention to detail passion for crafting and conveying a narrative through visuals and brand assets
• An open, collaborative mindset and confidence to articulate design choices and receive feedback
• Ability to think and act strategically, consider brand as an experience and be driven to solve customer problems
• Willing and able to get stuck into all aspects of a project, from workstream planning to brief writing and executing on all brand design assets

What we offer

• Everyone is an owner at Napo; you will receive stock options on day 1
• Flexible and remote-friendly work environment (we have people in our central London office two days per week)
• Flexible leave policy (25 days annual holidays + bank holidays), plus your birthday as an extra day off!
• Budget for personal growth and training
• Some of our benefits:
  • BUPA health insurance with YuLife + unlimited GP video consultations
  • Pension scheme
  • All the kit you need to comfortably WFH
  • Pet insurance for your pets!

Our values:

• Be candid and authentic.
  • We bring our true selves to work - who we wholly are.
  • We are transparent and are not afraid to share information with each other - good and bad news.
• Trust and care for each other.
  • We trust each other to do the right thing.
  • We are not afraid to make mistakes, and we ask for help when we need it.
  • We encourage each other; when people struggle, we help them.
• Do the right thing.
  • We are fair to our customers, and we care about the well-being of their pets.
  • When facing difficult decisions, we put ethics above profits.
  • We always act in the best interest of the company.
• We are all owners and optimise for impact.
  • We are always looking for the most impactful thing to work on.
  • We take responsibility, and we’re problem solvers - hold yourself and others accountable.
  • Nothing is somebody else’s problem; we are collaborative and always jump in to help where needed.

Locations

London

Remote status

Hybrid Remote

Yearly salary

£55,000 - £70,000

Employment type

Full-time

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