We are looking for a Customer Support Representative (German-speaking) to join our BUX team based in Amsterdam.

We're seeking individuals who can adapt to flexible working hours and are committed to assisting our growing customer base. In this role, you'll serve as a primary point of contact for our German-speaking clients while also offering support in English to users across Europe.

We value candidates who approach their work with dedication, responsibility, and the ability to work autonomously, yet thrive as part of a team. As we operate in a dynamic scale-up environment, we need someone who embraces change and approaches challenges with a proactive 'can-do' attitude.

We’re teaming up with ABN AMRO to add savings to the BUX platform. You’ll play a key role in launching this new proposition and supporting our customers across all our financial products.

What you will do

As part of our first-line support team, you’ll help ensure our users have a smooth and positive experience with BUX. Your day-to-day will include:

• Supporting customers using BUX Investing and, soon, BUX Savings

• Responding to chats, emails, and phone calls with speed, clarity, and care

• Guiding new users through onboarding and helping them get started confidently

• Staying up to date with product updates and internal developments

• Gathering customer feedback and sharing insights with the wider team

• Collaborating across teams to resolve issues efficiently

• Assisting with translations and customer-facing content

• Identifying opportunities to improve processes and helping implement changes

• Maintaining and contributing to the team’s knowledge base

What you need to succeed

• Fluent in German and English (additional European languages are a plus)

• Experience working in a customer-facing/support role

• Interest in financial markets and investing

• Exceptional communication skills to connect with our users

• Quick learner and adept problem solver

• Able to work independently but also willing to jump in and help your team as needed

• Availability for a full-time role (40 hours/week)

How we hire

To learn more about our approach to hiring and how to prepare for your interviews, check out our How we hire section.

Adjustments for the hiring process

We want you to feel empowered to show your best self during the application process. If there's anything we can do to accommodate you better (interview timing, place, etc), please let us know in your application form.

Our benefits

• International work environment

• Company pension plan

• Flexibility is at our core; we offer a hybrid work environment (1-2 days at the office)

• Working from home allowance

• Mobility benefit

• Gym membership contribution via Urban Sports

• Learning budget and full access to our learning and development platform

• A1 Dutch language course for you (and your partner)

• Delicious lunches at the office

• The possibility to work from abroad for 1 month every 12 months

• Take care of your mental and emotional well-being with unlimited appointments with psychologists or coaches through OpenUp

• Regular team gatherings and fun company events

BUX for everyone

At BUX, we’re committed to making investing accessible and affordable for everyone through our intuitive app. We believe that a diverse team with a range of backgrounds, skills, and perspectives is key to achieving this mission. By embracing diversity, we strengthen our ability to innovate and serve our customers better.

To fully benefit from our diversity, it’s essential that everyone feels safe, included, and valued. We are dedicated to creating a workplace where each of us can bring our full selves to work and contribute to our shared goals.

Department

Customer Support

Role

Customer Support Representative

Locations

Amsterdam

Remote status

Hybrid

Employment type

Full-time