We are looking for a Dutch-Speaking Customer Support Representative to join our BUX team based in Amsterdam.

At BUX we pride ourselves on offering top-notch customer support to our growing customer base. Join our team as a Dutch-Speaking Customer Support Representative to be at the forefront of building strong relationships with our users across Europe.

What will you do

• Cultivate positive relationships with our users, delivering the best possible experience for every interaction
  
• Efficiently handle customer chats, emails, and phone calls with a high level of quality
  
• Stay updated on BUX developments and various product offerings to provide accurate information to users
  
• Help onboard new users to the BUX app, ensuring a smooth and seamless experience
• Gather and report user feedback to improve our services and products in collaboration with other teams
• Provide translations and create content to keep our clients well-informed
• Spotting possibilities to improve our procedures and following through to get
  these implemented
• Help maintain an accurate knowledge base within the support team

What you need to succeed

• Fluency in Dutch and English is essential, additional European languages are a plus
  
• Experience working in a customer-facing role
  
• Exceptional communication skills to connect with our users
  
• Quick learner and adept problem solver, enabling you to handle various challenges with ease
  
• Able to work independently but also willing to jump in and help your team as needed
• Available full-time and residing close enough to Amsterdam to work on a hybrid setup

Nice-to-Have Skills:

• A higher educational background to bring depth to your problem-solving skills.
  
• Interest in financial markets and investing will be advantageous.

How we hire

To learn more about our approach to hiring and how to prepare for your interviews, check out our How we hire section.

Adjustments for the hiring process

We want you to feel empowered to show your best self during the application process. If there's anything we can do to accommodate you better (interview timing, place, etc), please let us know in your application form.

Our benefits

• International and fun work environment
• Company pension plan
  
• Flexibility is at our core, we offer a hybrid work environment (1-3 days at the office)
• Working from home & travel allowances
• Learning budget and full access to our learning and development platform
• A1 Dutch language course for you (and your partner)
  
• Delicious lunches at the office
• The possibility to work from abroad for 1 month every 12 months
• Take care of your mental and emotional well-being with unlimited appointments with psychologists or coaches through OpenUp
• Work in a beautiful and inspiring office located in Amsterdam's lush cultural garden, De Plantage
• Regular team gatherings and fun company events

Everyone is welcome

At BUX, we are committed to building a team with various backgrounds, skills and views. We celebrate our differences and foster an inclusive environment where everyone feels welcome.

In other words: we don't hire based on a one-size-fits-all formula. We review every application carefully and look forward to getting to know you better. No matter who you are or what your background is.

Department

Customer Support

Role

Customer Support Representative

Locations

Amsterdam

Remote status

Hybrid Remote

Already working at BUX?

Let’s recruit together and find your next colleague.