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Global Tech Ops Lead (m/f/d)

1KOMMA5°

1KOMMA5°

Operations
Hamburg, Germany
Posted on Nov 29, 2024

1KOMMA5°

We seek a highly skilled Global Tech Ops Lead (m/f/d) to join our growing tech team. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. And they are all connected! Be a part of our mission!

Learn about our Product & Tech team!

Your mission

  • Provide empathetic leadership to the growing team of international tech partners (and students)
  • Coordinate with end-user groups to determine best actions for support
  • Provide remote support employees in other countries and regions
  • Coordinate and communicate change management (project rollout)
  • Contribute to the global IT strategy and make sure that it is well aligned with company needs
  • Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities
  • Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally
  • Ensure devised SLA’s are maintained
  • Automate! Automate! Automate!
  • To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist
  • Aligning wide-spread changes, as 1k5 expands, adapts and changes
  • Be hands on with standard tooling configurations and implementation
  • Listening, training and supporting our international user base (L1-L2 support)

Your profile

  • Minimum of 8 years of Information Technology industry experience
  • Minimum of 4 years in a management role
  • Ability to demonstrate design thinking methodology
  • Having worked or interned in fast growing start-up environments is a huge plus
  • Personally driven by making a greener, cleaner energy sector
  • Expertise in designing a highly optimised service desk system
  • Expertise in designing realistic SLA’s
  • Experience with transformation/change management
  • Understanding and management experience with Tech tooling stacks
  • English fluency. Other languages are a plus!

Benefits

  • Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward
  • With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure
  • You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths
  • Work with and learn from other skilled engineers and join conferences and exciting meetups
  • You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich
  • See the direct impact of your work on a rapid-scaling user base
  • Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
Updated: 3 days ago
Job ID: 13034502
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1KOMMA5˚

1001-5000 employees
Renewable Energy Semiconductor Manufacturing

Bei 1KOMMA5° bauen wir Europas führende Energie-Software-Plattform “Heartbeat” und schaffen so ein virtuelles Kraftwerk, das Photovoltaik, Stromspeicher, Wärmepumpen und Ladesäule…

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