Join the b2venture community at one of our portfolio companies. See all open positions below.

Interested in working directly for b2venture? Learn more.

IT Support Specialist (m/f/d)

1Komma5°

1Komma5°

IT, Customer Service
Hamburg, Germany
Posted on Thursday, July 11, 2024

1KOMMA5°

We seek a highly skilled IT Support Specialist (m/f/d) to join our growing tech team. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. And they are all connected! Be a part of our mission!

Deine Position

  • Provide comprehensive in-person end-user support for both tools and hardware
  • Provide remote support employees in other countries and regions
  • Be an essential part of change management in your region
  • Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!
  • Contribute to the global IT strategy and make sure that it is well aligned with company needs
  • Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities
  • Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally
  • Automate! Automate! Automate!
  • To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist
  • Aligning wide-spread changes, as 1k5 expands, adapts and changes
  • Be hands on with standard tooling configurations and implementation
  • Listening, training and supporting our international user base (L1-L2 support)

Dein Profil

  • Minimum of 1-2 years of Technology service desk support experience
  • Ability to demonstrate design thinking methodology
  • Having worked or interned in fast growing start-up environments is a huge plus!
  • Experience with transformation/change management
  • Understanding and management experience with Tech tooling stacks
    • Google Workspace, Microsoft Office, Slack, Atlassian
    • MDM tools including InTune and Kandji
  • English and the local (DE) language in both written and verbal communication (C1/C2)

Benefits

  • Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward
  • With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure
  • You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths
  • Work with and learn from other skilled engineers and join conferences and exciting meetups
  • You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich
  • See the direct impact of your work on a rapid-scaling user base
  • Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass