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Customer Success Manager France (all genders)

Urban Sports Club

Urban Sports Club

Customer Service, Sales & Business Development
Paris, France
Posted on Thursday, January 18, 2024

The opportunity

The Growth (Customer Success) Team plays a pivotal role in ensuring the success of the partnership between Urban Sports Club and our Corporate Customers. From Onboarding to Renewal you will build trustworthy relationships with our customers. You will join our Paris office and work closely with our B2B customers to create a “World where everyone enjoys doing Sports”.

Your responsibilities

  • You are responsible for the onboarding of recently acquired customers
  • You create an effective and customer-centric approach to reach high activation goals
  • You support the Acquisition Team in closing high-impact deals, ensuring a smooth transition to the onboarding phase
  • You are independently responsible for your customer portfolio and building up long-term customer relationships
  • You autonomously design and implement actions to grant a smooth journey from onboarding to renewal
  • You analyse the performance of your customers and develop them strategically
  • You identify upsell opportunities and negotiate with customers accordingly
  • You share your experiences in the team and initiate new ideas (internally and across departments)
  • You support and/or proactively steer team initiatives
  • You collaborate with multiple stakeholders (e.g. Sales, Finance, Legal, etc…)

What you need to succeed

  • You have at least 2-3 years of experience in Customer Success or Corporate Sales
  • You are a social person and enjoy communicating/interacting with customers
  • You are data-driven and able to create/implement actions accordingly
  • You can identify with our product to a high degree and also sell it to the outside world - Urban Sports Club Ambassador
  • You have a high level of comprehension, are analytical, and quickly familiarise yourself with new work processes and programs
  • You are confident in dealing with data analysis in Excel/Spreadsheet
  • You have good presentation skills, both internally and externally to customers
  • You have already worked with a CRM system (experience with Pipedrive is a plus)
  • You are organised, ambitious and motivated
  • You have very good knowledge of French and English (Portuguese, Dutch or Spanish is a Plus)

Our offer to you

  • We’re working in hybrid mode offering you flexibility to work onsite and from home
  • WorkOUT Life Balance: 30 days paid vacation per year, flexible working hours, free access to our Employee Assistance Program, plus up to 3 months of remote working from anywhere in the EU, desk swap policy allowing additional remote working time from our other European offices
  • Regular team events and other initiatives helping employees to stay productive, healthy and engaged during hybrid mode
  • Luncheon vouchers (Swile) and Health Care provider (Alan)
  • Refund of 50% of your public transportation costs
  • Personal development perks including: online trainings, regular internal trainings, German and English language classes
  • A free Urban Sports Club L Pro Membership

Urban Sports Group is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).