Onboarding Agent - Dutch speaker

At SumUp, we're on a mission to empower small businesses worldwide by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships.

As an Onboarding Agent, you will facilitate the verification process for our clients - small to medium European businesses. At the same time, the Onboarding team ensures that SumUp follows the highest compliance standards and is compliant with all applicable AML regulations.

In this role, you will provide support to our clients exclusively through non-voice communication (no phone) during daytime flexible hours.

What you'll do

• Communicate with newly registered merchants via email

• Review and verify merchants’ registration documents.

• Resolve a variety of queries promptly and efficiently.

• Follow best practices, company policies, and procedures at all times.

• Proactively identify opportunities to improve processes and increase efficiency

You'll be great for this role if

• You have an excellent command of English and a very good level of Dutch

• You’re a strong team player who enjoys collaborating with colleagues at all levels

• You have outstanding time management and organizational skill

• You’re enthusiastic, dedicated, and eager to learn

• You have previous experience handling support email queries (this is a plus!)

• You’re comfortable working with data and have a keen eye for detail

This job is on-site.

Why you should join SumUp

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Sofia office. This involves an office-first setup.

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education and 10 days of paid educational vacation

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp and 25 days of paid vacation + 1 accumulative day for each year of employment at SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

🥗 Monthly digital food vouchers and a monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and many more (re:benefit platform); regular snacks, drinks and weekly breakfast at our beautiful office

🥇 Additional health and life insurance; funded therapy & coaching sessions with licensed psychotherapists; co-sponsored Multisport card; Childbirth/adoption bonus; free shuttle buses from Joliot-Curie metro station; a long list of discounts and more

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.