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Technical CRM Specialist



São Paulo, SP, Brazil
Posted on Sunday, April 7, 2024

As a Technical CRM Specialist, you’ll be part of our Brazil CRM team of experts. This team is responsible for end-to-end flows that involve acquisition, support, surveys, churn, customer success and any other relevant aspect of the customer relationship management required for SumUp successful operations within Brazilian territory.

You will help the team to translate their outbound communication project ideas into technical actionable items. You'll execution of their vision within the available capabilities of the communication tools provided at SumUp, specially within Salesforce Marketing Cloud platform. Also, you’ll be the bridge between business and platform, acting as your team facilitator when it comes to outbound communication projects and coordinating with Communication Platform Squad new required features.

You’ll be part of a Global Chapter with other Technical CRM experts as well.

What you’ll do

  • Help deliver the best experience to our merchants in Brazil

  • Stakeholder management within Brazil CRM Leadership & Chapter teams to understand their project vision, translate them into technical requirements, monitor their progress and report it back to your stakeholders

  • Provide support and knowledge sharing around platform and its technical capabilities, what are the best practices to accomplish team goals always focusing on coordination of priority implementation projects defined with CRM Leadership

  • Monitor the platform regarding Brazil outbound communication operations and promptly report when something doesn’t seems right in order to prevent major issues

You’ll be great for this role if

  • You have worked with Salesforce Marketing Cloud for at least 2 years as an administrator, having an in-depth knowledge of the underlying cross-channel contact infrastructure, SFMC main studios (Email, Mobile, Landing Pages, Automations & Journeys), and platform management within a multi-business unit structure.

  • You have stakeholder management experience, being able to handle business discussions keeping your focus on the technical requirements that are needed to fulfil the business goals being discussed

  • You have good experience with segmentations (SQL and non-SQL based), frontend and SFMC proprietary languages skills (AMPScript and SSJS)

  • You’re confident in recommending which Studios and features to use depending on the use case by discussing considerations with your Team and Chapter colleagues

  • You enjoy creating documentation to share your solutions within an organisation – it’s a bonus if you’ve used Jira and/or Confluence

Why you should join SumUp

  • We’re a truly global team of 3000+ people from 60+ countries;

  • You'll have the opportunity to make an impact as we work in flat hierarchies;

  • You’ll receive a budget for your individual development, attending conferences, and external training;

  • You can truly create your own path here and help us shape the future for small merchants;

  • SulAmérica health insurance plan, Caju benefit (multiple possibilities: meals, culture, health), partnership for mental health activities with Zenklub, optional dental assistance, private pension plan, Gympass, life insurance and more.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.