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Chief of Staff to the Chief Product Officer



Product, People & HR, Operations
London, UK
Posted on Wednesday, February 21, 2024

Location: London (On-site)

At SumUp, we are motivated by the purpose of leveling the playing field for small businesses. We empower small business owners by creating simple and affordable tools to manage payments, finance and customer relationships.

We are a passionate team that thrives on human connection, autonomy and the desire to constantly learn, guided by our values ‘Founder’s Mentality’, ‘Team First’ and ‘We Care’. We want to build an enduring organization that is people-positive, disciplined and that constantly innovates from within. Agility is the essence of an enduring organization and we strive to create an organization that fosters it.

As we continue to invest into our Product Management capabilities for our growing and increasingly integrated product ecosystem to create even more value for small businesses, SumUp is seeking to hire a Chief of Staff, who will serve as a ‘right hand’ to our Chief Product Officer (CPO). The purpose of the role is to “multiply” the CPO function by increasing its reach and effectiveness and help elevate SumUp’s global Product Management chapter.

This person will drive the implementation of best practices to improve operational efficiency, facilitate communication with internal stakeholders across different tribes and functions and across all levels of the organization, own a broad range of strategic initiatives and serve as a sounding board to the CPO.

This role is an opportunity to create a lasting positive change and lift your career within a fast-growing and innovative company. You will be encouraged to come up with creative solutions and will enjoy a vibrant and dynamic working environment. Your passion will not only inspire our product organization but will have a positive impact on small merchants globally.

What you’ll do

  • Work closely with the CPO, Product VPs and PM Leads, coordinate our product planning cycles, to increase cross-tribe alignment and visibility across SumUp’s product tribes

  • Drive the planning and adoption of PM chapter initiatives – progression frameworks, PM Bootcamp, Buddy schemes as well as other Learning and Development initiatives

  • Coordinate closely with the Global Engineering Core, the CTO Office, Design chapter and Product Marketing chapter to improve collaboration between different functional chapters.

  • Plan, lead and execute specific product development projects in key areas where additional PM leadership is required

  • Collaborate with the CPO and the Strategy and Corporate Development Office to assess M&A opportunities and coordinate due diligence from a product perspective

  • Work with the CPO and members of SumUp’s global Product community to pull together a clear understanding of product success metrics, and how these are tracked and used in product decision making

  • Be a sounding board to the CPO and assist in preparation for meetings, public presentations, and difficult decisions through providing sound research. You will replace the CPO in meetings, public presentations and various forums during their absence, and will coordinate specific forums where needed

  • Spend time on team culture, external networking and other topics that enhance SumUp’s employer brand

You’ll be great for this role if

  • You have an excellent Product Sense and a solid track record in Product Planning and Product Development in software companies where industry best practices are adopted

  • You have proven Project Management skills

  • You have the ability to research product-related topics, formulate a position and create compelling narratives

  • You have experience collaborating closely with engineering and design organizations and the ability to create and implement joint processes

  • You have exceptional communication (especially written) and stakeholder management skills

  • You have a proactive ‘can do’ attitude and are disciplined and self-governed in the way you work

  • Ideally, you worked in FinTech or a similarly regulated industry before and/or have experience navigating a global and scaled, highly dynamic and agile, multi-product Tech company

Why you should join SumUp

  • We’re a global and growing team of 3000+ people from 92+ nationalities, with offices across 4 continents.

  • You can truly create your own path here, make an impact, and help us shape the future for small businesses globally

  • We offer a competitive compensation package and paid leave and you will have access to the SumUp Sabbatical, our Employee assistance programme for mental health as well as Fitness and language learning offers

  • We get together regularly for breakfasts, team events, office parties, and sports

  • You’ll receive a budget for your professional and personal development, attending conferences and external training

About SumUp

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited.

Explore career opportunities with us and join a team driven by collaboration, innovation, and a shared vision of creating a world where everyone can build a thriving business.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.