Company Description

At Seven Senders, we connect people and markets, making international shipping a simple matter.

We are the leading platform for cross-border parcel delivery in Europe. We support e-commerce companies in successfully implementing their growth and internationalization plans and connecting millions of consumers with their desired products. Whether the focus is on speed or cost efficiency, we provide direct access to Europe's premier local carriers. Responsible for the daily end-to-end supply chain from the warehouse to the customer's doorstep, we ensure the parcels reach their destination efficiently and reliably.

Our mission is to connect markets with unparalleled ease using our innovative platform, which combines the best European delivery services with local logistics expertise. Since Johannes Plehn and Thomas Hagemann founded the company in Berlin in 2015, we've grown into a dedicated team of over 220 professionals. Today, we're proud to serve renowned clients such as ASOS, Shop Apotheke and Tamaris, continually advancing our journey as a European operating champion.

Job Description

Join our Product Consulting & Support team and experience the best of both worlds: internal collaboration and direct customer engagement. You’ll act as a key link between our internal teams and clients, helping solve product-related issues and improving how our solutions are understood and used.

The essence of your role:

Product Support (50%):

• You will act as the first point of contact for our team members to resolve software and data issues for our B2B customers and achieve a high level of customer satisfaction.
• You will be the link between the business and technical teams when it comes to incident management for our digital products.
• Use internal tools to analyse data from customers and vendors we work with.
• Work closely with internal operations and IT teams, as well as our external partners, and provide feedback on incoming requests.

Product Consulting (50%)

• Prepare customer appointments, for example, by analysing shipment data or researching industry information.
• Conduct demos and trainings.
• Follow up on appointments, for example, by forwarding customer feedback to our product teams.

Qualifications

This is what you need to succeed:

• You are enrolled in a Bachelor's/Master's degree program and can work 15-20 hours per week.
• You’re motivated to gain hands-on experience in a dynamic, international logistics environment and deepen your understanding of digital products along the way.
• You’re comfortable communicating with customers, identifying their needs, and providing clear, helpful guidance that adds value.
• Good analytical skills; affinity for data analysis and data processing.
• You communicate confidently with customers in German (native level or equivalent) and can express yourself clearly in written English (B2 level or higher), enabling you to navigate our international work environment with ease.

Additional Information

What we offer:

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month, a corporate benefits platform, and German & English language courses .

Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, BBQs, and company-wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.

If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!