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Customer Success Manager Software



Customer Service, Sales & Business Development
Warsaw, Poland
Posted on Monday, June 24, 2024

About Us

Ikerian AG is a leading producer of a cloud-based data management platform designed for the analysis of medical images using advanced AI algorithms. Our platform is classified as a medical device, complying with stringent regulations in both the EU and the US. We are dedicated to improving healthcare outcomes through innovative technology and exceptional customer service.

Job Description

We are looking for an enthusiastic and strategic Customer Success Manager to join our team. This role is pivotal in ensuring our customers derive maximum value from our platform, leading to high levels of satisfaction, retention, and growth. As part of a growing team, this position offers the unique opportunity to help shape the future of the role alongside the Customer Success Coordinator/Team Lead. The CSM will initially handle a small number of accounts as they learn the product and software offerings and may gradually increase their portfolio of clients over time.