Team

The Process Design & Innovation (PDI) team is part of Raisin’s Customer Service organization. We lead the Customer Service automation agenda, working closely with Product and Tech to identify opportunities for automation and operational efficiency.
We design, optimize, and standardize processes that support scalable operations, ensure compliance, and reduce unnecessary complexity.
Our team acts as a bridge between operational practice, product development, risk, and regulatory requirements — ensuring that complex topics become simple, reliable workflows for our service teams and customers.

Your Responsibilities

• Design, document, and implement customer service processes, projects, big rollouts, and automation initiatives.
• Lead the end-to-end implementation of new or improved workflows — from understanding requirements to rollout, stabilization, and handover.
• Research and quickly build subject-matter understanding in areas you have not worked with before, ensuring you can design processes confidently and accurately even in unfamiliar contexts.
• Identify operational risks and ensure that new processes include appropriate controls.
• Collaborate closely with Product, Tech, Compliance, and Operations to ensure feasibility, alignment, and smooth execution.
• Translate complex topics into operational simplicity through clear, executable designs and documentation.
• Act proactively: spot issues early, take initiative, and push progress independently across teams.

Your Profile

Must-have

• Strong analytical and structured thinking skills.
• Proven experience in process management, customer or B2B service operations, or business analysis.
• Excellent stakeholder management and cross-functional communication skills.
• A fast learner who is comfortable digging into topics and contexts that are new to them.
• High proactivity, ownership, and ability to work autonomously.
• Fluency in English (written and spoken).

Nice-to-have

• Experience in financial services or another regulated industry.
• Familiarity with process visualization or collaboration tools.
• Knowledge of Lean or continuous improvement principles.
• German language skills (optional).

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

Raisin SE Germany & Raisin Bank AG

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.