Your Responsibilities
Support the business in documenting and designing clear process maps, workflows, and standard operating procedures (SOPs).
Collaborate with cross-functional teams to gather business requirements and ensure that new processes meet organizational needs.
Maintain the process landscape and set up a process lifecycle management for the Raisin Group
Internal Controls: Develop, implement, and monitor internal control systems to minimize risks and ensure compliance with business and regulatory standards
Support process owners during risk assessments and develop mitigation strategies for potential process-related risks.
Ensure that processes comply with relevant regulations, standards, and organizational policies.
Support the company-wide adoption of established industry standards (ITIL, ISO 27:00x)
Promote a culture of continuous process improvement by staying updated on BPM best practices and trends.
Performance Monitoring: Implement KPIs and metrics to continuously track, evaluate, and improve process performance.
Analyze current business processes to identify inefficiencies, areas for improvement and improve service delivery.