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Customer Support Consultant (French/English)

OrCam.de

OrCam.de

Customer Service
Jerusalem, Israel
Posted on Friday, February 9, 2024

OrCam Technologies is pioneering a new era of personal AI by building the most advanced artificially intelligent tech out there.

We create award-winning solutions that are changing lives every day.

Are you looking to make a difference in people’s lives, are driven to help others succeed, and would like to be an integral point of communication in our company? If all above is true, then we want you on our Customer Success Support team!

We are looking for a Support Consultant/Professional/Specialist. In this role you will:

Be a focal point of the company for all OrCam customers and partners primarily in the USA, Canada, the United Kingdom.

  • Empower our customers to achieve their goals.
  • Provide product onboarding, support services, and policy information to enhance customer user experience and satisfaction (Primarily B2C).
  • Resolve product and customer issues, analyze and provide solutions using in-house troubleshooting.
  • Provide feedback to the company on the customer's perspective and influence product quality and development.
  • Identify key power users and potential product beta testers in our community.
  • Contribute as a Team Player, to the overall support team effort and customer success goals.
  • This is an in-office role with one day working remotely.

Job requirements

  • English - Mother tongue or mother tongue level
  • French - Mother tongue or mother tongue level
  • Additional languages - an advantage (especially Spanish, Portuguese, and German)
  • Strong customer-facing and presentation skills
  • Customer service and support experience, ideally in a call center environment
  • Tech-savvy
  • Problem and conflict solving oriented
  • Experience in Word, Excel and CRM (Salesforce, or similar)
  • A background in Education or Training an advantage
  • Documentation skills
  • Patience, empathy, and attention to detail
  • Ability to Multitask and work according team and personal KPI’s