Your mission
In this role, you will work alongside the sales and customer success team, and play a crucial role in providing technical and scientific expertise to our customers. You will be responsible for effectively conveying the scientific principles, applications, and benefits of our product to customers to drive product adoption and customer satisfaction.
Tasks:
- Customer Engagement:
- Collaborate with the sales team to engage with customers and potential clients, providing scientific and technical presentations to clinicians and imaging scientists and offering technical insights during meetings, presentations, and discussions.
- Participate in scientific conferences, engage with clinicians and scientists and provide product information. - Application Expertise:
- Develop a deep understanding of the scientific principles and applications of our product.
- Assist customers in implementing and optimizing our product and their protocols for their unique applications and experiments. - Community Support and Training
- Drive and manage initiatives for supporting the community in developing new applications and running optimized experiments, such as: community platform and user forum, repositories of educational material, educational workshops and training. - Feedback and Improvement:
- Identify and address customer needs and challenges by actively engaging with them, collecting feedback on product performance, features, and improvement opportunities.
- Collaborate closely with both the product and customer success teams to relay customer feedback, fostering collaborative efforts to enhance and develop the product.