IT Support & Operations Engineer (human)
IT, Operations, Customer Service
Zürich, Switzerland
- NEW
IT Support & Operations Engineer (human)
Neura Robotics • Zurich
Together, we build the foundation for success and growth
Imagine working in a team that forms the heartbeat of a company. The corporate functions – Finance, Controlling, Office Management, IT Infrastructure, Facility Management, and People & Culture – are not just supporters but active shapers. Here, you ensure everything comes together so each department can achieve its best results. Whether you're analyzing numbers in Finance and Controlling to enable crucial decisions or shaping the workday in Office Management so everyone can focus on what matters – your contribution makes a difference. IT Infrastructure connects teams and technologies, ensuring efficient processes and keeping the company digitally future-ready. Facility Management creates inspiring spaces where people can develop ideas and grow together. In the People & Culture team, you help shape the culture that defines our company and invites talents to give their best. You’ll be at the center, working with people across all areas to secure success and shape the future. If you're looking for a role that combines diversity, responsibility, and team spirit, then the Corporate Functions are the perfect place for you. Together, we achieve more – turning ideas into reality.
- Full-time
Zürich
Our central IT team in Germany relies on you as the IT Champion on site, keeping day-to-day IT running at our Zurich office of around 100 people: M365-connected Windows and Mac devices, AD-joined Linux clients, peripherals, printers, and local enterprise networking. When something needs deeper expertise, our well-staffed IT team in Riederich is there to back you up with 2nd- and 3rd-level support – you're the one who spots problems early, fixes what you can, and escalates the rest with the right context.
Your mission & challenges-
Single Point of Contact: Be the go-to person for IT at NEURA's Zurich office – approachable, visible, and quick to respond when something breaks.
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Windows, Mac & M365: Keep M365-connected Windows and Mac devices healthy – provisioning, basic Intune/Entra ID tasks, updates, and everyday troubleshooting.
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Linux: Support AD-joined Linux devices, from routine domain and access issues to basic diagnostics.
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Peripherals & Printers: Set up, maintain, and troubleshoot peripherals and printers across the site.
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Local Networking: Monitor and troubleshoot the site's enterprise network – connectivity, WLAN, and switch-level issues – and recognise when a problem needs specialist attention.
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Smart Escalation: Judge confidently what's yours to fix and what belongs with the central team's 2nd/3rd-level support in Riederich – and hand it over with the right context.
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Device & User Lifecycle: Handle onboarding and offboarding locally, keep devices ready-to-deploy, and maintain accurate records.
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Vendor Coordination: Liaise with local vendors and service providers for hardware, networking equipment, and printer maintenance.
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Process & Documentation: Follow and help refine central IT processes rather than building local workarounds; document recurring issues so Riederich can act on patterns.
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Completed IT apprenticeship (Informatiker/in EFZ, ideally with a systems technician focus) or an equivalent qualification, or a Bachelor's degree in computer science or a related field (FH or university).
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Several years of hands-on, generalist IT support experience spanning Windows, macOS, Microsoft 365, and Linux environments.
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Working knowledge of Microsoft Entra ID and M365 administration (users, groups, MFA, licensing).
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Experience with AD-joined Linux clients.
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Comfort troubleshooting local network issues – connectivity, WLAN, and basic switch configuration.
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Independent, structured way of working – you're used to being the only IT person in the room and know how to prioritise.
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Fluent German and English, written and spoken (B2 or higher).
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Willingness to travel occasionally to the Riederich headquarters for onboarding, alignment, or team events.
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 25 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"