Senior Robotics Commissioning & Service Engineer (human)
Munich, Germany
- NEW
Senior Robotics Commissioning & Service Engineer (human)
Neura Robotics • Munich
Your Entry into the Heart of Our Customer Relationships
In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
- Full-time
München
Building the Gyms Where Physical AI Learns to Work
Physical AI can't be trained on the internet. It has to be trained in the real world - through seeing, hearing and feeling real tasks in real environments. That's what NEURA Gym is about: a global network of physical training centers where robots learn industrial skills directly from the people who've mastered them.
As Senior Robotics Commissioning & Service Engineer, you own the commissioning and maintenance of our humanoid robot 4NE-1, from mechanical integration and calibration to a fully operational robot on our ROS2/Linux platform. You work within NeuraGym's shared infrastructure alongside MAiRA and MiPA, setting the standards, judgment calls, and escalation point for junior technicians.
Your mission & challenges
Commissioning
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Integrate and calibrate drives, gear/actuator systems, sensors (encoders, IMUs, force/torque sensors, cameras), and fieldbus communication
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Execute bring-up sequences (joint homing, calibration checks) and confirm firmware, sensors, and actuators are healthy before a session
Service & maintenance
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Perform fault analysis across hardware/software; reproduce issues, interpret logs, and isolate root causes
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Exercise sound judgment on fault states - know when to escalate versus reset and continue
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Operate 4NE-1 during data-collection sessions, ensuring reliable runs for our AI teams
Technical ownership & leadership
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Set commissioning standards, document processes, and feed structured input into mechanical/software design
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Guide and mentor junior technicians; act as escalation point for complex or undocumented issues
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Work confidently with incomplete documentation in an active prototype environment - you help define the process
Experience
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Several years hands-on experience in commissioning, maintenance, or prototype-building of complex mechatronic/robotic systems
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Vocational training, technician qualification, or degree in mechatronics/electrical/mechanical engineering - or equivalent experience
Robotics & mechatronics
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Hands-on experience with actuators, gear systems, and mechatronic assemblies; strong understanding of mechanical assemblies and drive technology
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Troubleshooting mechanical faults (backlash, misalignment, wear) using standard tools (dial indicators, torque wrenches, alignment lasers, oscilloscopes)
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Working knowledge of sensors (encoders, IMUs, force/torque sensors, cameras), fieldbus communication, and robot kinematics/control fundamentals
Software & systems (applied, not developer-level)
You don't need to write production software - just navigate Linux, read logs, and run small scripts.
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Linux/Ubuntu command-line, SSH and remote access to robot compute
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Start, stop, and monitor the ROS2-based stack; recognize when something isn't working to escalate or restart
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Read and adapt existing Python scripts for diagnostics (no software development expected); basic Docker and TCP/IP networking
Commissioning & operations
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Independent bring-up sequences and first-line triage; sound judgment on escalation vs. reset
Nice-to-have
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Experience with EtherCAT · Basic C++ (read/adjust simple code) · Basic Git for firmware/config versioning
Soft skills
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Genuine willingness to work hands-on with hardware in a fast-paced prototype environment
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Structured, well-documented work style; comfortable with autonomy and ambiguity
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Clear communication across mechanical and software teams; fluent in English, German skills are beneficial
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our office in Munich is located in the Obersendling district, a vibrant area that perfectly blends modern work with a high quality of life. Here, you're in the heart of the Bavarian metropolis, known for its economic strength, cultural diversity, and unique charm.
Obersendling offers a relaxed atmosphere with charming cafés, green parks, and excellent connectivity – both to the city center and the Bavarian countryside. You're quickly in the heart of Munich, with all its attractions: Marienplatz, world-famous museums, theaters, and a bustling nightlife.
The Munich office is the ideal location for specific teams and projects, benefiting greatly from proximity to partners and international networking. It provides a modern, dynamic work environment with a smaller, more personal atmosphere and is closely connected with our other locations.
Munich itself offers an exceptional quality of life. From traditional Bavarian coziness in beer gardens to international events and a cosmopolitan lifestyle, you'll find everything your heart desires. The proximity to the Alps also makes Munich ideal for leisure activities like hiking, skiing, or weekend trips to the many lakes in the region.
Our location in Obersendling combines all these advantages and offers an inspiring work environment in one of Europe's most exciting cities. Here, you can experience innovation while enjoying the Bavarian way of life – both professionally and personally.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"