Key Account Manager (human)
NEURA Robotics
Sales & Business Development
Munich, Germany
- NEW
Key Account Manager (human)
Neura Robotics • Munich
Success Through Strong Partnerships
The Growth Team serves as the central interface to our global partners and system integrators, driving the expansion of our technologies into new markets and applications. With a focus on scalability, market readiness, and sustainable growth, we align product innovation, market requirements, and a high-performing partner ecosystem. We identify and develop strategic partnerships, evaluate potential markets, and enable our partners to successfully implement Neura Robotics solutions, supported by technical expertise, strategic guidance, and operational assistance. In this way, we ensure that vision, technology, and market are perfectly aligned, making Neura Robotics visible, scalable, and successful worldwide.
- Full-time
München
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Own and manage strategic relationships with our most important enterprise customers
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Serve as the primary point of contact for executive stakeholders at the C-level and VP level
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Independently drive renewal, upsell, and account expansion initiatives
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Develop and grow customer relationships through a structured, long-term account strategy
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Identify opportunities to increase customer value, adoption, and revenue growth
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Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success
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Drive customer satisfaction, retention, and long-term partnership success
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Analyze customer needs and develop tailored growth and success strategies
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Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
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Play a key role in helping establish NEURA Robotics as a leading global robotics company
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4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries
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Proven experience managing and growing strategic customer accounts
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Experience driving renewals, upselling, and account expansion initiatives
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Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking
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Strong stakeholder management skills with the ability to engage senior decision-makers
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Excellent cross-functional collaboration and project management capabilities
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Experience working with customer health frameworks and structured account management methodologies
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Data-driven approach to portfolio management and customer growth strategies
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Strong commercial mindset with the ability to identify and execute revenue growth opportunities
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Ownership mentality and a proactive, customer-centric approach
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our office in Munich is located in the Obersendling district, a vibrant area that perfectly blends modern work with a high quality of life. Here, you're in the heart of the Bavarian metropolis, known for its economic strength, cultural diversity, and unique charm.
Obersendling offers a relaxed atmosphere with charming cafés, green parks, and excellent connectivity – both to the city center and the Bavarian countryside. You're quickly in the heart of Munich, with all its attractions: Marienplatz, world-famous museums, theaters, and a bustling nightlife.
The Munich office is the ideal location for specific teams and projects, benefiting greatly from proximity to partners and international networking. It provides a modern, dynamic work environment with a smaller, more personal atmosphere and is closely connected with our other locations.
Munich itself offers an exceptional quality of life. From traditional Bavarian coziness in beer gardens to international events and a cosmopolitan lifestyle, you'll find everything your heart desires. The proximity to the Alps also makes Munich ideal for leisure activities like hiking, skiing, or weekend trips to the many lakes in the region.
Our location in Obersendling combines all these advantages and offers an inspiring work environment in one of Europe's most exciting cities. Here, you can experience innovation while enjoying the Bavarian way of life – both professionally and personally.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"