Service Desk / Technical Support (Human)
NEURA Robotics
- NEW
Service Desk / Technical Support (Human)
Neura Robotics GmbH • Metzingen
Your Entry into the Heart of Our Customer Relationships
In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Metzingen
At NEURA Robotics, we are shaping the future of human-robot collaboration. As part of our Customer Success Team, you will be the first point of contact for our customers, helping them get the most out of our cutting-edge robotic systems. You’ll ensure every interaction reflects the innovation, reliability, and excellence that define NEURA.
This role is perfect for someone with technical curiosity, strong communication skills, and a passion for helping people, who wants to grow their understanding of robotics, automation, and mechatronics.
- Manage and respond to service requests: Track and handle customer tickets in our Jira system efficiently and accurately.
- Understand customer issues: Identify, categorize, and escalate technical issues related to our robotics products.
- Coordinate with teams: Act as a bridge between customers, service, and engineering teams to ensure smooth case resolution.
- Document clearly: Maintain structured and comprehensive records of all interactions and case updates.
- Suggest improvements: Identify recurring patterns and propose ideas to enhance internal processes and customer experience.
- Proactively support customers: Take initiative to solve problems, optimize workflows, and contribute to continuous improvement.
- Technical understanding: You bring a solid technical foundation and are eager to deepen your knowledge in robotics, automation, and mechatronics.
- Strong interest in technology: Motivated to understand how robotic systems function and willing to continuously expand your expertise.
- Experience with Jira or other ticketing/workflow systems is a plus.
- Structured and detail-oriented: You work in an organized, precise, and solution-oriented manner.
- Excellent communication skills and a strong customer-focused mindset.
- Fluent in English and German (written and spoken); additional languages are a plus.
- Proactive and responsible: Comfortable working in a dynamic, fast-paced environment and taking ownership of tasks.
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"