Spain Operation Lead (w,m,x)
Nelly
Madrid, Spain
Posted on Nov 6, 2025
Join Nelly as Our First Operation Person in Spain
As Spain Operations Lead, you will work closely with the Country Manager andcross-functional teams to help bring Nelly to the Spanish market. You’ll be at the center of hands-on execution: from validating local product-market fit and onboarding practices to supporting our first customers. This is a high-impact role as your work will directly drive expansion into a new market. This role is for someone who thrives in ambiguity, finds structure in chaos, and doesn’t wait to be told what to do. We’re looking for a natural project manager and executor: someone who sees a gap and fills it, gets things done fast, and documents as they go. Over time, you’ll have the opportunity to specialise in GTM, Onboarding or Customer Success, depending on your strengths and the company’s needs.
More about Nelly
At Nelly, we are revolutionising how medical practices work with seamless digital workflows and AI-driven automation. Nelly is a digital platform for medical practices that reduces administrative workload. We streamline patient intake, payments, and financial processes so practice teams spend less time on paperwork and billing, and more time focusing on patient care. To fuel our mission, we just raised €50M in our Series B, backed by top-tier investors like Cathay, Notion, Lakestar, GFC, b2venture, and Motive Partners. With this momentum, we are on a mission to build Europe’s largest fintech in healthcare.
Your role with us
- Onboarding & Support: Train practice staff
- Customer Support: respond to patient/practice requests, and deliver the best service
- Upselling: communicate new product development and features and increase
- Product: translate learnings into product requirements and work to
- Operations: Manage payouts, settlements, and internal processes during the PoC, track KPIs and analyse results of the PoC
- Coordinate events and fairs
What you bring
- 4-8 years experience in a demanding, dynamic high-growth startup environment
- You are motivated to take on responsibility and actively drive your personal growth
- Proactive, hands-on, and comfortable building structure in a fast-moving, ambiguous environment
- You share our culture, which is based on an open mindset, high standards, and pragmatism
- We spend time with our customers: willingness to travel regularly across Spain is essential
- You are fluent in Spanish and English, German is a plus
Our benefits
- Dynamic environment, steep learning curve, and extensive development opportunities
- Be the second person to build up Nelly in Spain
- Responsibility, independent work, and high flexibility
- First-class work equipment and flexible working hours
- Urban Sports Club membership
We look forward to receiving your application and welcoming you to our team.