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Sr. Executive / Executive - Reservations & Ticketing (Customer Experience)



Customer Service
Gurugram, Haryana, India
Posted on Thursday, July 4, 2024

Company Description

Launched in 2007, ixigo is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. We assist travellers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science led innovations on our OTA platforms, comprising our websites and mobile applications.

Job Description

Roles & Responsibilities -:

  • Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
  • Calling customers as per the SOP to share any important information or to collect payment for fare differences.
  • Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
  • Utilizing booking platforms & GDS to enter customer information, search for selected flights, reserve seats, issue & reissue tickets.
  • Verifying passenger details, flight itineraries and payment information to ensure accuracy.
  • Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.


Skills & Qualifications -:

  • Excellent knowledge of airline portals, GDS & CRMs
  • Demonstrate expert-level proficiency in operating the Galileo GDS platform.
  • Exceptional customer service and communication skills.
  • Must be flexible to work over weekends & in rotational shifts.
  • Strong understanding of fare rules, ticketing processes and travel regulations..
  • High energy and drive to work in a start-up environment.
  • Ability to multitask and handle multiple client inquiries simultaneously.
  • Excellent Team Player
  • 2+ years of relevant experience