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Customer Onboarding Manager | Japan



Customer Service
Tokyo, Japan
Posted on Thursday, June 20, 2024

Meet DeepL

Our goal is to overcome language barriers and bring cultures closer together. In order to achieve that goal, we are using our expertise in artificial intelligence and neural networks to create technologies that make communication faster, better, and easier.

DeepL was founded in 2009 in Cologne under the name Linguee and introduced the first online search engine for translations. Since its inception, Linguee has responded to over 10 billion requests from more than 1 billion users. Summer 2017 saw the launch of DeepL Translator, a free-to-use machine translation system, which, due to its revolutionary neural architecture, provides translations of unprecedented quality. DeepL Translator has already been used by over 100 million people. In addition to machine translation, we are also working on other AI technologies that we will be releasing in the coming months and years.

Allow us to introduce ourselves...

We are a highly efficient and dedicated team of researchers, developers and language experts who understand the importance of communication in a multilingual world and the complexity of automated translation. Collectively, we are fully committed to making DeepL the leading AI language technology company. Our working environment is characterised by a high level of trust and very short decision-making processes. At DeepL, developers themselves are among some of our key decision-makers. While working with us, you will discover huge development potential in some of the most promising and future-oriented fields: Neural Networks, Big Data, Natural Language Processing, Machine Learning, and more. If you have a keen interest for new things such as programming languages, APIs or new technologies, you will also have the chance to put your own ideas into practice.

And that is what motivates us every day: Meaningful work that helps bring people together, combined with an exciting working environment which also offers room for personal development. We value each other highly and are always looking forward to welcoming new colleagues!

What will you be doing at DeepL?

As a Customer Onboarding Manager, you will be responsible for getting customers live with DeepL products and services, for both new and existing clients. You will ensure that customers are quickly able to realise the benefits of DeepL products by leading them through a tailored implementation plan. You’ll manage complex projects, facilitate strategic customer conversations, and collaborate cross-functionally to set up customers for success.

Additionally, you will help improve the onboarding process and experience, and work with key internal teams to enhance our systems. The ideal candidate will have a proactive and energetic attitude with the desire to be a key player on a high profile, solutions-oriented team.


Your responsibilities

    • Own the onboarding and implementation process for individual customers, setting them up for a successful long-term partnership

    • Understand how these companies leverage different translation methods/tools and how our technology works cohesively with their tech stack

    • Serve as the customer’s project manager during the onboarding process, working closely with key and/or executive-level stakeholders across the organisation

    • Teach and empower new customers how to get the most value out of the DeepL platform

    • Troubleshoot challenges that customers experience as they get the system set up

    • Project manage new use cases for existing customers (new departments, markets, and/or platform integrations)

    • Interface with internal DeepL teams, including Support, Engineering, and Product Management, in order to effectively integrate your customer with our software

    • Keep projects on track: escalate issues that are blocking a successful launch; rally either your customer or internally at DeepL in order to deliver on time

    • Become a subject matter expert on DeepL’s product capabilities and implementation process, and provide input into the implementation process for new product launches

Desired Skills & Experience

    • 3+ years of work experience, with at least one year in client-facing software implementation or account management at a SaaS company

    • Proven success project managing implementations on time and within scope.

    • Ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders.

    • Excellent written and oral communication, as well as presentation skills.

    • Demonstrated ability to resolve issues and maintain strong customer relationships.

    • Solutions-oriented with a healthy dose of humility

    • Fluency in Japanese + English, with additional language(s) desired (Korean preferred)

What we offer

    • Make an impact! We break down language barriers worldwide and bring different cultures closer together

    • Experience the excitement of a rapidly growing scale-up. Over the last year we doubled in size with employees located across UK, Netherlands, Germany and Poland

    • We’ve got your back. We are an experienced, highly committed team with transparent decision-making processes. We cherish collaboration and efficiency, but the human approach, trust, empathy, and inclusivity are just as important

    • Regular innovative team-building events - internationally

    • The opportunity to shape a product experience for an unlimited market with a diverse customer base (international customers, from start-ups to large corporations)

DeepL is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are looking forward to your application!

  • Japan
Customer Team