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LMS Manager



London, UK
Posted on Thursday, May 16, 2024

Meet DeepL

DeepL, Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe.

Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your destination.

What sets us apart

We are committed to innovation and to a nurturing work environment. Founded by developers and researchers, we spend a lot of time actively reviewing the latest trends in generative AI and software engineering. Known for pioneering AI technologies, we dive deep into cutting-edge research to create not only translations, but advanced language solutions. Combining our use of modern technology, comprehensive employee benefits with our open and welcoming work culture is what sets us apart.

When we tell people about DeepL as an employer, the reactions are overwhelmingly positive. Maybe it's because of the products that have helped countless people worldwide, or maybe it's because of our shared goal of improving communication for individuals and businesses worldwide. What we're certain of is this: being part of DeepL means joining a team committed to innovation and the well-being of its employees.

Meet the teams behind this journey

The DeepL Digital Lifecycle team operates as a cross-functional unit aligned with the customer journey, serving as a pivotal hub for customer communication through email and various channels within DeepL. Positioned centrally, we manage numerous automated e-mail journeys as well as the DeepL Academy in order to onboard our customers properly and deliver a world class continuous learning experience. Our unwavering belief in the quality of our products, technology, and mission drives us as we play a vital role in sharing DeepL's narrative on a global scale.


Your responsibilities

  • Orchestrate the development and expansion of our customer-facing DeepL Academy, a self-learning platform for onboarding and continuous learning

  • Coordinate with other teams on required resources (copy, design, video) and priorities enabling you to build out courses and learning tracks

  • Align with product and product marketing to ensure our customers can learn about our latest features as they ship

  • Collaborate with internal stakeholders to ensure accessibility and user rights for different customer tiers (High Touch, Scale, Tech-Touch, Trial Customers and Free Accounts).

  • Coordinate the localization of DeepL Academy into multiple languages

  • Continuous monitoring, analysis and reporting of usage with data-driven decision making

  • Regularly present current campaigns, results and recommendations for action to larger groups

Qualities we look for
  • 5+ years' experience of owning a customer-facing LMS

  • Proven track record of building learning paths and courses in the SaaS and B2B space

  • Exceptional analytical and organisational skills with the ability to prioritise, manage expectations and learn from results

  • Experience with Hubspot preferred to connect our courses with email notifications and other logic

  • Experience with gamification + certification in B2B

  • Excellent written and verbal communication skills in English

  • Comfortable with shifting projects and tight deadlines

  • Comfortable working in a scale-up environment

  • Strong work ethic, collaborative mindset and a hands-on, proactive attitude

  • Knowledge of measuring success metrics and a solid understanding of best practices and industry standards

What we offer

  • Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
  • Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together.
  • Hybrid work, flexible hours: whether you're near our hub in Cologne, or prefer the comfort of your own home, you decide where your office is. We offer flexible working hours and trust in your productivity, all in sync with your team's general locations and time zones to foster effective and seamless collaboration. Our aim is to integrate your work with your lifestyle, ensuring a balance that respects both your needs and our operational requirements.
  • Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner on-boardings, to company-wide events that bring us all together–literally.
  • Comprehensive health insurance: your health comes first. With our comprehensive insurance, we'll make sure you're covered from head to toe.
  • 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
  • Annual learning budget: because we never stop learning, we’ve set up an annual budget for your professional development—pick a learning path that contributes to your career development and we'll back you up.

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

Please make sure to send your application in English.

Remote, Hybrid
  • United Kingdom
Marketing and Communications