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Presales Engineer



Software Engineering, Sales & Business Development
Posted on Tuesday, October 17, 2023

Sales Engineer

🌍 UK (Hybrid or Remote)

💰 £35,000 - £40,000 per annum DOE, plus stock options

⭐️ Our Perks ⭐️

❤️ Monthly Health & Wellness budget, increasing with length of service

📚 Annual Learning and Development budget

🤸🏽‍♂️ Flexible working in a choice first environment - we trust the way you want to work

🏢 WFH Equipment (let us know what you need and we’ll get it for you!)

🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service

🎂 Your birthday off

🤒 Paid sick leave

🍼 Enhanced Family Leave - (UK Only)

⚕️ Optional healthcare plan

📈 The ability to share in the company’s success through options

🍿 Perks including discounts on cinema tickets, utilities and more

🎉 Annual Chattermill summits plus regular socials throughout the year

🌆 If you’re in London, a dog friendly office with great classes, events, and a rooftop terrace

🦸‍♀️ The Role of Sales Engineer

To support Chattermill’s rapid growth, Chattermill is seeking a highly motivated individual to join us as a Sales Engineer. The Sales Engineer will be part of Chattermill’s Revenue team, and will report to the VP of Solutions Consulting.

👉 What you'll be doing as Sales Engineer:

  • Responsible for working on technical aspects of the Chattermill sales cycle.
  • You will support Chattermill’s Revenue team in delivering technical trial /proof-of-concept environments, specifically by ensuring that data from prospects is set up seamlessly in the Chattermill platform, including integrating with APIs.
  • Provide technical assistance needed for product implementation of a Chattermill trial implementation. This includes data acquisition, ETL, data modeling, and BI creation (reports and dashboards). Python and SQL required.
  • Work closely with our Machine Learning Operations team to help build custom AI / NLP solutions
  • You will also support Chattermill’s Revenue team in delivering demonstration environments.
  • Provide feedback to the product, engineering, and operations teams at Chattermill.
  • Work to streamline and develop automated processes for all data-related operations across Chattermill’s Revenue function

🧰 What you’ll need:

  • Experience working with, and an interest in, working with data
  • Experience using data integration and analysis methodologies and tools such as SQL, JavaScript, Python.
  • An understanding and interest in working with APIs.
  • Experience with cloud-based SaaS products, including Machine Learning / Natural Language Processing technologies if possible.
  • A strong interest in the real-world applications of AI
  • Problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Solution scoping abilities, and influencing new product development.
  • Excellent interpersonal, communication, and listening skills.
  • Great time management and project management skills: ability to manage multiple priorities and projects
  • The Passion to work in a commercial team within a fast paced ‘startup’ environment.

Chattermill - Who we are:

Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies.

When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it.

Today, our Unified Customer Intelligence platform is used by the world’s best-loved customer-centric companies including Uber, HelloFresh, Wise, and more, all of whom can now see, and act on their customer reality.

Our Mission, Vision, and Purpose

  • Our mission is to empower teams to see their customer reality
  • Our vision is to Analyse Over a Billion Pieces of Customer Feedback by 2027

🔎 Our Hiring Process

  1. Let’s introduce ourselves – you’ll have an introductory call with our Talent team - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.
  2. Get to know your would-be team – you’ll have a call with your would-be manager, Tom Whitney (VP of Solutions Consulting), to learn more about the role and show off your experience
  3. Show us what you are made of – you’ll complete a task, which you’ll then run through on a call with the team
  4. How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth

💖 Our Values

🧞‍♂️ We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.

🪂 We believe in the power of of trust – Whether it's with each other, our customers, partners, or other stakeholders we always communicate with openness and trust.

🔑 We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.

🌱 We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.

🌕 We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal recklessly.

👥 We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!

🌈 Diversity & Inclusion

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business in 2023 and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec.

We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!

We believe in removing unconscious biases from our recruitment process wherever possible. As part of this effort, we ask that you do not include your photograph or personal details with your application.