Job Location

BOSTON GO & TECH CENTER

Job Description

Role Summary

We are seeking a Digital Shelf Specialist. The Digital Shelf Specialist is responsible for ensuring our products are accurate, compelling, and conversion-ready at Amazon. This role monitors and improves product detail page (PDP) quality, resolves content issues quickly, and supports conversion optimization efforts through ongoing content enhancements, digital shelf analytics, and cross-functional coordination.

Key Responsibilities

Digital Shelf Quality & Content Health

• Monitor PDP content health and accuracy (titles, bullets, descriptions, images, attributes, enhanced content).
• Identify and remediate issues such as missing content, incorrect claims, outdated pack/size, incorrect taxonomy, broken variations, or suppressed listings.
• Ensure product data and imagery meet retailer requirements and internal brand standards.
  
  

Content Updates & Publishing

• Execute content updates via syndication platforms (e.g., Salsify, Syndigo, 1WorldSync) and/or retailer portals.
• Refresh copy based on brand strategy, SEO best practices, retailer guidelines, and compliance requirements.
• Manage brand store presence across portfolio.
  
  

Issue Management & Escalations

• Triage and resolve digital shelf tickets related to content, catalog, availability signals, and brand presentation.
• Coordinate with retailers, internal sales teams, and agencies to close issues within SLA targets.
• Document recurring root causes and recommend process improvements.
  
  

Performance & Insights

• Track KPI performance including content completeness, share of search, conversion rate, ratings/reviews, and sales impact.
• Provide weekly reporting and insights on key content opportunities and competitor benchmarks.
• Support experimentation and learning agenda (A/B tests where supported).
  
  

Buy Box Monitoring & Recovery

• Monitor Buy Box ownership continuously using Amazon tools and third-party trackers.
• Identify Buy Box losses (pricing, availability, 3P competition) and escalate internally or through Amazon support.
• Partner with sales teams to address vendor term issues, availability challenges, and rogue 3P disruption.
  
  

Qualifications

Job Qualifications

Required

• Associates’ degree or equivalent experience.
• 2+ years experience in eCommerce, digital merchandising, or product content operations.
• Strong attention to detail; ability to manage multiple SKUs and priorities at once.
• Comfort working in spreadsheets and dashboards (Excel, Power BI/Tableau).
  
  

Preferred

• Experience with content syndication tools (Salsify, Syndigo, 1WorldSync, Plytix).
• Familiarity with digital shelf analytics (Profitero, Stackline, Data Impact, CommerceIQ, Helium 10).
• Experience with retailer portals (Amazon VC/SC, Walmart Item 360, Target Partners Online).
  
  

Core Competencies

• Detail-oriented execution, strong follow-through, cross-functional collaboration, data-driven problem solving, bias for action.
  
  

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Schedule

Full time

Job Number

R000148166

Job Segmentation

Experienced Professionals

Starting Pay / Salary Range

$80,800.00 - $120,300.00 / year