Job Description

• First-Level Support and Troubleshooting: Provide first level of technical and functional support and troubleshooting to end-users
• System Implementation and Customization: Support UAT (User Acceptance Test) and validate system functionalities before and after go-lives, conduct functional tests and ensure correct technical implementation of system requests and improvements
• Project Support: Work with Global or Regional Project or IT Team, collaborate with Operation Team, and represent end-users community as key person to translate operation needs into system solutions
• End-User Training: Create job aids and conduct trainings to end-users
• On-going Maintenance: Conduct regular system audits and ensure data integrity
• Continuous Improvement: Identify opportunities for process improvements and system enhancements
• Process Improvement: Contribute to the continuous improvement of operation processes and execution
• Documentation: Help develop and document validation, change management and corrective / preventative action based on operation requirements
• Nonconformity Identification: Learn to identify, document, and track system and operation issues with the aim to supporting development of resolution
• Continuous Learning: Participate in training sessions and workshop to improve skills and knowledge to support operation

Job Qualifications

• A minimum of a bachelor’s degree from an accredited university, any major.
• At least 1 year experience with SAP system is a must
• Proficient in MS Office is a must
• Experience in quality management, supply chain, or warehouse operations will be plus
• Language proficiency: English, Cantonese, Mandarin
• Big affinity with software systems and process handling
• Positive attitude and strong willingness to learn, strong problem-solving and communication skills
• Ability to collaborate effectively within a multicultural environment