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Strategy & Operations Manager - EMEA



Berlin, Germany
Posted on Wednesday, April 17, 2024

Blacklane is looking for an awesome Strategy & Operations Manager to join our EMEA team based in Berlin, leading our German markets.

If you're a data-driven dynamic individual with a knack for relationship building, negotiation and problem solving, then we'd love to set up a call. Your challenge is to develop and implement strategic initiatives to optimize our markets and enable them to grow rapidly, but sustainably. You will have the chance to have a major impact on some of our highest priority markets and work with great people from all around the globe!


  • You will develop and operationalize a regional strategy that blends our global standards with the local needs of your markets.
  • You will manage and improve the cost, quality, and availability from our supply partners (professional chauffeurs) within your markets.
  • You will analyze data and performance metrics to optimize fulfillment, margin, and quality within your markets.
  • You will ensure the successful account management of supply partners in your designated markets.
  • You will develop and own relationships with internal stakeholders and external partners.
  • You will drive cross-functional projects and initiatives to enhance operational performance.
  • You will be responsible for doing quality checks on the ground within your markets and conducting regular business reviews with key supply partners.
  • You will work to make Blacklane the preferred partner of supply partners in your markets by working relentlessly to understand their needs and identifying how to reduce their operational costs.


  • 5+ years of experience in strategy, operations or similar role in a fast paced environment.
  • Strong analytical skills with the ability to analyze complex data sets and derive actionable insights.
  • Exceptional communication, negotiation and interpersonal skills, with the ability to collaborate with diverse stakeholders.
  • Strategic thinker with a passion for problem solving and a creative mindset.
  • An eye for operational efficiency and the ability to identify opportunities for optimization.
  • Experience owning KPIs, goals or roadmap initiatives.
  • Fluency in English and German.
  • Proficiency in Tableau is a plus.


We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it’s for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry.

We believe in ethical business practices and have a strong company culture:

  • Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
  • Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
  • Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
  • Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
  • Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
  • Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
  • Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
  • Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.

Upgrade your career with Blacklane