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Head of Sales Operations and Enablement (f/m/d)

Blacklane

Blacklane

Sales & Business Development, Operations
Berlin, Germany
Posted on Friday, February 23, 2024

Join the evolution of chauffeuring building the global Blacklane for Business offer. We’re on a mission to reinvent chauffeuring by merging new technologies with the best service quality. Our business is a force for good for travelers, corporate travel managers, chauffeurs and the environment. We work with our partners to deliver the most professional and reliable service, through employed chauffeurs and a growing fleet of electric vehicles. We are looking for a dynamic and strategic individual to join us as the Head of Sales Operations and Enablement.

As the Head of Sales Operations and Enablement, you will play a pivotal role in driving the efficiency, effectiveness, and success of our sales team. You will be responsible for overseeing all aspects of sales operations, strategy development, and enablement initiatives aimed at maximizing revenue growth and enhancing the overall sales process.

YOUR CHALLENGE:

  • Develop and implement sales operations strategies to optimize sales performance, streamline processes, and drive revenue growth.
  • Lead and manage a team responsible for sales operations, analytics, forecasting, and territory management.
  • Collaborate cross-functionally with sales, marketing, finance, and other key stakeholders to align strategies and drive business objectives.
  • Establish and maintain sales enablement programs, tools, and resources to support the professional development and productivity of the sales team.
  • Define key performance indicators (KPIs), metrics, and dashboards to track and measure sales effectiveness, pipeline health, and revenue attainment.
  • Analyze sales data and trends to identify opportunities for improvement, address performance gaps, and drive actionable insights.
  • Implement best practices and processes to ensure consistency, scalability, and efficiency across the sales organization.
  • Provide support for tender and information security processes, ensuring compliance with requirements, coordinating responses, and managing documentation including contracts.
  • Assess and support technical integrations with partners from the travel industry to drive accessibility and increase growth.
  • Provide leadership, guidance, and mentorship to the sales operations and enablement team, fostering a culture of accountability, collaboration, and continuous learning.

ABOUT YOU:

  • Master’s degree in Business Administration, Marketing, Sales, or related field.
  • 7+ years of experience in sales operations, enablement, strategy, or related roles, preferably in a fast-paced, high-growth environment.
  • Proven track record of success in developing and executing sales operations strategies that drive revenue growth and operational excellence.
  • Strong analytical skills with the ability to interpret data, analyze trends, and translate insights into actionable recommendations.
  • Exceptional leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
  • Track record of successfully leading sales teams and managing complex contract negotiations.
  • Experience with sales enablement platforms, CRM systems (especially Salesforce), and other sales productivity tools.
  • Strategic thinker with a results-oriented mindset and a passion for driving innovation and continuous improvement.
  • Ability to thrive in a dynamic, entrepreneurial environment and adapt quickly to change.

MORE THAN A JOB:

Blacklane is a scale-up started in 2011, founded by Jens Wohltorf and Frank Steuer who wanted to create the first global chauffeur service. We started by filling chauffeurs’ ‘empty leg’ journeys and have grown with our partners to over €100 million in annual revenue (pre-pandemic). Backed by Daimler and other investors in Germany, Japan, Switzerland, and the UAE, we’re now a trusted brand within corporate travel.

We believe in ethical business practices and have a strong company culture.

  • Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
  • Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
  • Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
  • Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
  • Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
  • Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane has pledged to deliver 15% of its journeys in electric vehicles by 2023.
  • Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
  • Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.

Upgrade your career with Blacklane