About Novata
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose.

Novata is proud to have acquired Atlas Metrics to expand our global reach and expand our product innovation. Together, we make sustainability even simpler for private markets. Now, 400+ clients and over 13,000 companies worldwide count on Novata to make collecting, reporting, and acting on sustainability data easy.

Job Summary

As Onboarding Team Lead for Carbon, you'll be Novata's deepest carbon expert on the Customer Success side — the connective tissue between our clients, our Product team, and our Sales and Advisory functions. You'll own the knowledge, tools, and processes that make carbon onboarding run smoothly for our clients and our team.

This is a senior individual contributor role with meaningful cross-functional influence. You'll manage your own book of clients while also setting the standard for how the broader CS team handles carbon.

What You'll Be Doing

Cross-Functional Leadership

• Serve as CS's primary voice on carbon-related product feedback — attending product reviews, preparing analyses, and advocating for client needs with Product and Engineering.
• Ensure that urgent bugs and client pain points are escalated and resolved quickly.
• Stay ahead of the product roadmap so CS is always prepared for upcoming changes.
• Deliver periodic carbon feature updates and training to the broader CS team.
• Partner with Sales on prospect calls, helping clients see how Novata's carbon tools apply to their specific situations.
• Provide occasional advisory support when client complexity warrants it.

Carbon Expertise

• Maintain the deepest working knowledge of Novata's carbon solutions on the CS side — including how clients use them, where they excel, and where they fall short.
• Track active carbon bugs and keep the team informed of known issues and workarounds.
• Stay current on the broader carbon landscape: GHG Protocol, PCAF, and the reporting standards our clients care most about.
• Develop a practical understanding of the competitive landscape and how Novata stacks up.
• Think creatively about how existing solutions can be adapted to fit clients' unique needs.

Client Management & Support

• Manage a focused book of clients with the depth and attention a senior role enables.
• Field complex carbon support questions, setting the standard for clear, platform-aligned responses.
• Make the call on when client situations warrant escalation to our Advisory team.

Operations & Process

• Own carbon usage analytics — build and maintain reports that give leadership visibility into carbon revenue health and client risk.
• Manage carbon documentation and support resources, including our Knowledge Base and AI-assisted tools.
• Continuously identify opportunities to improve carbon onboarding processes and reduce unnecessary manual work.

About You

• 2–3+ years in a customer success, sustainability consulting, or carbon advisory role, ideally in a SaaS or data environment.
• Solid working knowledge of carbon accounting frameworks, including GHG Protocol and PCAF.
• Familiarity with ESG reporting standards relevant to private markets (e.g., SFDR, TCFD, GRESB).
• Experience working cross-functionally with Product, Sales, or advisory teams.
• Strong analytical mindset — comfortable building reports and working with client usage data.
• Clear, confident communicator who can translate complex carbon concepts for non-specialist audiences.
• A bias toward process improvement and making things run more smoothly.

Important Notes

• This role is based in New York, with hybrid working arrangements (2 days in office).
• Applicants must be located in and eligible to work in the US. Unfortunately, we are unable to support visa applications or relocation at this time.

Benefits

• Competitive salary plus stock options
• Generous PTO policy including public holidays
• Comprehensive health, dental, and vision coverage
• 401(k) plan with employer match
• Purpose-driven, inclusive culture
• The opportunity to be part of a growing team at the forefront of ESG and private markets innovation

Why Join Us?
Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion.

Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.