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Operations Analyst - Machine Learning



Software Engineering, IT, Operations
London, UK
Posted on Thursday, March 28, 2024

Operations Analyst - Machine Learning

🌍 UK (Remote or Hybrid, it’s up to you)

💰 £30,000 - 35,000 base pa

Our Perks

❤️ Monthly Health & Wellness budget, increasing with length of service

📚 Annual Learning and Development budget

🤸🏽‍♂️ Flexible working in a choice-first environment - we trust the way you want to work

🏢 WFH Equipment (let us know what you need, and we’ll get it for you!)

🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service

🎂 Your birthday off

🤒 Paid sick leave

🍼 Enhanced Family Leave - (UK Only)

⚕️ Optional healthcare plan

📈 The ability to share in the company’s success through options

🍿 Perks including discounts on cinema tickets, utilities and more

🎉 Annual Chattermill summits plus regular socials throughout the year

🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace

🦸‍♀️ The Role 🦸‍♀️

As a Operations Analyst - Machine Learning in our Machine Learning Operations Team, you will work closely with our other teams from Customer Success to Data Science, to help us onboard and maintain our clients. You’ll be part of the team whose goal is to provide our clients with reliable and relevant insights from their customer feedback data.

👉 What you'll be doing:

  • Onboard new clients by analysing large unstructured data and creating relevant thematic structures that will serve as the basis for our ML models
  • Oversee the labelling of the sample used to train our models
  • Ensure client satisfaction with the thematic structures, while ensuring the model will accurately be able to label their data at large scale
  • Partner with Data Engineering and Customer Success teams to eliminate any inefficiencies in the way we work
  • Partner with Data Science and Product teams where needed, in the research and development of new solutions to our product
  • Occasionally, help the new business teams with working on ad-hoc trials that may require your expertise to be successful

🧰 What you’ll need:

  • You don’t need to have a technical background, but an interest in the AI and ML fields is key for the role
  • You have strong communication skills and the aptitude to find a middle ground
  • You are resourceful and proactive in foreseeing potential issues, and relentless resolving them when they arise
  • You have a genuine interest in working with data and finding value in it, with a keen eye for detail

It'd be a bonus if:

  • You have intermediate knowledge of SQL

✨Who we are

Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies.

When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it.

Today, our Unified Customer Intelligence platform is used by the world’s best-loved customer-centric companies, including Uber, HelloFresh, Wise, and more, all of whom can now see and act on their customer reality.

Our Mission & Vision

  • Our mission is to empower teams to see their customer reality
  • Our vision is to analyse over a billion pieces of customer feedback by 2027

🔎 Our Hiring Process

  1. Let’s introduce ourselves – you’ll have an introductory call with our Talent team - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.
  2. Get to know your would-be team – you’ll have a call with your would-be manager, Mariana, to learn more about the role and show off your experience.
  3. Show us what you are made of – you’ll complete a technical task, which you’ll then run through on a call with the team
  4. How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth

💖 Our Values

  • We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
  • We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
  • We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
  • We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
  • We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal recklessly.
  • We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!

🌈 Diversity & Inclusion 🌈

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business in 2023 and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!

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